1. Extent of Warranty
In principle we issue a five-year manufacturer’s warranty for all our products (seven years if the project is registered) as of the date of purchase. Excluded from this warranty are the product series Lumiflex Economy. They are also only valid if the product does not reveal any indications of repairs or other interference by the customer or by repairers who are not authorized by the manufacturer. The warranty only covers exchanges and repairs. Claims beyond what is stated in the warranty – in particular for compensation – are excluded. The warranty period will neither be extended nor renewed if warranty services are rendered.
2. Warranty Claims
If your product reveals a defect against expectations within the warranty period, please contact us at firstname.lastname@example.org original proof of purchase (on which is stated the date of purchase).
The costs of sending the goods shall be borne by you. Freight collect deliveries will not be accepted!
The guarantor is the company Ledrise.Limited.
Warranty services regarding exchanges or repairs are free of charge. This does not apply to any costs incurred by possible postage of the product. If you make a warranty claim and the manufacturer or the responsible customer service unit, after checking the product, determines that there is no defect or that the warranty claim is invalid because of one of the aforementioned reasons, we reserve the right to charge you a service fee of 50€. This does not apply if under the circumstances you were not able to recognize that the claim was invalid.
This warranty applies worldwide and is subject to the laws of Germany.